9-1-1 educators have handed out more than 50,000 9-1-1 videos and packages of educational materials to elementary schools and child care centers statewide since the 9-1-1 for Kids educational program was launched in 1996. The program seeks to teach kids how to call 9-1-1, when to call 9-1-1, and what to say to get help in an emergency.
Here are 5 review questions to ask children about the basics of calling 9-1-1:
Who can tell me WHEN you call 9-1-1?
- In an emergency
- When you need help
- When you need the police, fire department or an ambulance
If there were no grown-ups around and you had to call 9-1-1, who can tell me HOW you would do it?
- Stay calm
- Listen for dial tone
- Push "9", then "1", then "1" again (push button phone)
- Press "Send" button (cellular phone)
Who can tell me WHAT to say when the 9-1-1 call taker answers?
- Tell what's wrong (what the emergency is)
- Tell what help you need (police, fire, ambulance)
- Tell where help is needed
- Give your name and address
What else is important to remember when you call 9-1-1?
- Speak loudly and clearly
- Don't nod your head - say "yes" and "no" out loud
- Answer all questions
- Don't hang up until the dispatcher tells you to
Who can tell me when you should NOT call 9-1-1?
- When there is no emergency
- For animals
- As a game or prank
- For a joke
- To practice
NCTCOG 9-1-1 Heroes
Steps for honoring kid heroes [PDF]