Telecommunicator Education and Management (TEAM) Training

The North Central Texas Council of Governments' Telecommunicator Education and Management (TEAM) program is dedicated to providing training for all 9-1-1 call takers/dispatchers region wide. Classes are offered on a regular basis. For exact dates, please review the schedule below or contact Sherry Decker at 817-695-9199.

TCLEOSE Requirements for Basic, Intermediate and Advanced Telecommunicator Certification [PDF]

CritiCall Dispatcher Hiring

Additional call-taker classes can be scheduled upon request.

Unless otherwise noted, training is held in our offices:

North Central Texas Council of Governments
616 Six Flags Drive - Centerpoint Two
Arlington, TX 76011-6347
9-1-1 Training Room (3rd Floor)
Phone: 817-695-9205
Map and Hotel Information [PDF]

Cancellation Policy [PDF]

2009-2010 TEAM Training Class Schedule

Class [Click on class name to register]	Date(s)	Cost	Remaining Seats
COURSES FOR TELECOMMUNICATORS
TERT Basic Training for Telecommunicators	August 10, 2010 closes August 9	-	21
TERT Team Leadership Training	August 20, 2010 closes August 19	-	20
Basic Telecommunicator Certification	September 13-17, 2010 closes September 12	$95	27
TCIC/NCIC Full Access	September 20-21, 2010 closes September 19	$35	29
Crisis Communications Course	September 22-24, 2010 closes September 21	$60	27
TERT Basic Training for Telecommunicators	October 6, 2010 closes October 5	-	28
Intermediate Spanish for Telecommunicators	October 11-13, 2010 closes October 10	$60	30
Cultural Diversity for Telecommunicators	October 14, 2010 closes October 13	$30	30
Ethics for Telecommunicators	October 15, 2010 closes October 15	$30	30
SAFVIC for Telecommunicators	November 15, 2010 closes November 14	-	30
Telecommunicator Role in Disaster	November 16, 2010 closes November 15	$30	30
Stress Management for Telecommunicators	November 17, 2010 closes November 16	$30	30
AMBER Alert and Missing Persons	November 18, 2010 closes November 17	$30	29
Overcoming Negativity in the Communications Center	November 19, 2010 closes November 18	$30	29
Hostage/Crisis Negotiation for Telecommunicators	December 1-3, 2010 closes November 30	$75	29
TERT Basic Training for Telecommunicators	December 7, 2010 closes December 6	-	30
Emergency Medical Dispatch (EMD) Course	December 8-10, 2010 closes December 7	$80	7
Communications Training Officer Course	January 3-7, 2011 closes January 2	$55	30
TERT Basic Training for Telecommunicators	February 10, 2011 closes February 9	-	30
Basic Telecommunicator Certification	February 14-18, 2011 closes February 13	$95	29
Crisis Communications Course	February 21-23, 2011 closes February 22	$60	30
TCIC/NCIC Full Access	February 24-25, 2011 closes February 23	$35	30
Intermediate Spanish for Telecommunicators	March 14-16, 2011 closes March 13	$60	30
Cultural Diversity for Telecommunicators	March 17, 2011 closes March 16	$30	30
Ethics for Telecommunicators	March 18, 2011 closes March 17	$30	30
TERT Basic Training for Telecommunicators	April 5, 2011 closes April 4	-	30
SAFVIC for Telecommunicators	April 18, 2011 closes April 17	-	30
Telecommunicator Role in Disaster	April 19, 2011 closes April 18	$30	30
Stress Management for Telecommunicators	April 20, 2011 closes April 19	$30	30
AMBER Alert and Missing Persons	April 21, 2011 closes April 20	$30	30
Overcoming Negativity in the Communications Center	April 22, 2011 closes April 21	$30	30
Communications Training Officer Course	May 16-20, 2011 closes May 16	$55	30
Hostage/Crisis Negotiation for Telecommunicators	May 25-27, 2011 closes May 24	$75	30
TERT Basic Training for Telecommunicators	June 9, 2011 closes June 9	-	30
POSITRON EQUIPMENT TRAINING - TCLEOSE COURSE 3800
~~Positron Call Taker Equipment Training~~ - *Cancelled*	August 3, 2010 closes August 2	-	4
Positron Call Taker Equipment Training	September 7, 2010 closes September 6	-	3
Positron Call Taker Equipment Training	October 4, 2010 closes October 3	-	8
Positron Call Taker Equipment Training	November 9, 2010 closes November 8	-	8
Positron Call Taker Equipment Training	December 6, 2010 closes December 5	-	8
Positron Call Taker Equipment Training	January 10, 2011 closes January 9	-	8
Positron Call Taker Equipment Training	February 7, 2011 closes February 6	-	8
Positron Call Taker Equipment Training	March 7, 2011 closes March 6	-	8
Positron Call Taker Equipment Training	April 4, 2011 closes April 3	-	8
Positron Call Taker Equipment Training	May 9, 2011 closes May 8	-	8
Positron Call Taker Equipment Training	June 6, 2011 closes June 5	-	8
Positron Call Taker Equipment Training	July 12, 2011 closes July 10	-	8
TTY TRAINING - TCLEOSE COURSE 3812
~~TDD/TTY Training (Positron Equipment)~~ - *Cancelled*	August 4, 2010 closes August 3	-	3
TTY TRAINING
TDD/TTY Training (Positron Equipment)	September 8, 2010 closes September 7	-	1
TDD/TTY Training (Positron Equipment)	November 10, 2010 closes November 9	-	8
TDD/TTY Training (Positron Equipment)	January 11, 2011 closes January 10	-	8
TDD/TTY Training (Positron Equipment)	March 8, 2011 closes March 7	-	8
TDD/TTY Training (Positron Equipment)	May 10, 2011 closes May 9	-	8
TDD/TTY Training (Positron Equipment)	July 13, 2011 closes July 11	-	8