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Telecommunicator Education and Management (TEAM) Training

The North Central Texas Council of Governments' Telecommunicator Education and Management (TEAM) program is dedicated to providing training for all 9-1-1 call takers/dispatchers region wide. Classes are offered on a regular basis. For exact dates, please review the schedule below or contact Sherry Decker at 817-695-9199.

TCLEOSE Requirements for Basic, Intermediate and Advanced Telecommunicator Certification [PDF]

CritiCall Dispatcher Hiring

Additional call-taker classes can be scheduled upon request.

Unless otherwise noted, training is held in our offices:

North Central Texas Council of Governments
616 Six Flags Drive - Centerpoint Two
Arlington, TX 76011-6347
9-1-1 Training Room (3rd Floor)
Phone: 817-695-9205
Map and Hotel Information [PDF]

Cancellation Policy [PDF]

 

2009-2010 TEAM Training Class Schedule

Class [Click on class name to register]
Date(s) Cost

Remaining
Seats

COURSES FOR TELECOMMUNICATORS
TERT Basic Training for Telecommunicators August 10, 2010
closes August 9
- 21
TERT Team Leadership Training August 20, 2010
closes August 19
- 20
Basic Telecommunicator Certification September 13-17, 2010
closes September 12
$95 27
TCIC/NCIC Full Access September 20-21, 2010
closes September 19
$35 29
Crisis Communications Course September 22-24, 2010
closes September 21
$60 27
TERT Basic Training for Telecommunicators October 6, 2010
closes October 5
- 28
Intermediate Spanish for Telecommunicators October 11-13, 2010
closes October 10
$60 30
Cultural Diversity for Telecommunicators October 14, 2010
closes October 13
$30 30
Ethics for Telecommunicators October 15, 2010
closes October 15
$30 30
SAFVIC for Telecommunicators November 15, 2010
closes November 14
- 30
Telecommunicator Role in Disaster November 16, 2010
closes November 15
$30 30
Stress Management for Telecommunicators November 17, 2010
closes November 16
$30 30
AMBER Alert and Missing Persons November 18, 2010
closes November 17
$30 29
Overcoming Negativity in the Communications Center November 19, 2010
closes November 18
$30 29
Hostage/Crisis Negotiation for Telecommunicators December 1-3, 2010
closes November 30
$75 29
TERT Basic Training for Telecommunicators December 7, 2010
closes December 6
- 30
Emergency Medical Dispatch (EMD) Course December 8-10, 2010
closes December 7
$80 7
Communications Training Officer Course January 3-7, 2011
closes January 2
$55 30
TERT Basic Training for Telecommunicators February 10, 2011
closes February 9
- 30
Basic Telecommunicator Certification February 14-18, 2011
closes February 13
$95 29
Crisis Communications Course February 21-23, 2011
closes February 22
$60 30
TCIC/NCIC Full Access February 24-25, 2011
closes February 23
$35 30
Intermediate Spanish for Telecommunicators March 14-16, 2011
closes March 13
$60 30
Cultural Diversity for Telecommunicators March 17, 2011
closes March 16
$30 30
Ethics for Telecommunicators March 18, 2011
closes March 17
$30 30
TERT Basic Training for Telecommunicators April 5, 2011
closes April 4
- 30
SAFVIC for Telecommunicators April 18, 2011
closes April 17
- 30
Telecommunicator Role in Disaster April 19, 2011
closes April 18
$30 30
Stress Management for Telecommunicators April 20, 2011
closes April 19
$30 30
AMBER Alert and Missing Persons April 21, 2011
closes April 20
$30 30
Overcoming Negativity in the Communications Center April 22, 2011
closes April 21
$30 30
Communications Training Officer Course May 16-20, 2011
closes May 16
$55 30
Hostage/Crisis Negotiation for Telecommunicators May 25-27, 2011
closes May 24
$75 30
TERT Basic Training for Telecommunicators June 9, 2011
closes June 9
- 30
POSITRON EQUIPMENT TRAINING - TCLEOSE COURSE 3800
Positron Call Taker Equipment Training - Cancelled August 3, 2010
closes August 2
- 4
Positron Call Taker Equipment Training September 7, 2010
closes September 6
- 3
Positron Call Taker Equipment Training October 4, 2010
closes October 3
- 8
Positron Call Taker Equipment Training November 9, 2010
closes November 8
- 8
Positron Call Taker Equipment Training December 6, 2010
closes December 5
- 8
Positron Call Taker Equipment Training January 10, 2011
closes January 9
- 8
Positron Call Taker Equipment Training February 7, 2011
closes February 6
- 8
Positron Call Taker Equipment Training March 7, 2011
closes March 6
- 8
Positron Call Taker Equipment Training April 4, 2011
closes April 3
- 8
Positron Call Taker Equipment Training May 9, 2011
closes May 8
- 8
Positron Call Taker Equipment Training June 6, 2011
closes June 5
- 8
Positron Call Taker Equipment Training July 12, 2011
closes July 10
- 8
TTY TRAINING - TCLEOSE COURSE 3812
TDD/TTY Training (Positron Equipment) - Cancelled August 4, 2010
closes August 3
- 3
TTY TRAINING
TDD/TTY Training (Positron Equipment) September 8, 2010
closes September 7
- 1
TDD/TTY Training (Positron Equipment) November 10, 2010
closes November 9
- 8
TDD/TTY Training (Positron Equipment) January 11, 2011
closes January 10
- 8
TDD/TTY Training (Positron Equipment) March 8, 2011
closes March 7
- 8
TDD/TTY Training (Positron Equipment) May 10, 2011
closes May 9
- 8
TDD/TTY Training (Positron Equipment) July 13, 2011
closes July 11
- 8
 
 CONTACT US | SITE MAP | LEGAL | SYSTEM REQUIREMENTS
 North Central Texas Council of Governments | 616 Six Flags Drive P.O. Box 5888 Arlington, TX 76005-5888
 Main Operator: (817) 640-3300 | Fax: (817) 640-7806