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Area Agency on Aging - Information for Older Adults

man with laptopThe North Central Texas Area Agency on Aging provides the following services at the regional level to persons age 60 and over.

  • Benefits counseling: help in understanding and applying for public and private benefits, and help in resolving issues related to benefits
  • Care coordination: help in connecting frail older persons with services that allow them to live independently. Services include emergency response systems, medications, medical equipment, and residential repair 
  • Legal assistance: information about legal services, referrals to attorneys, and help with legal fees
  • Light housekeeping: temporary help with routine household chores
  • Long-term care ombudsman: help for those who have concerns about quality of care in nursing homes or assisted living facilities

The North Central Texas Area Agency on Aging also contracts with two area information centers to provide information about health and social services for older adults and their family caregivers.  To reach the area information center that serves your area, dial 2-1-1.  Phones are answered 24 hours a day, seven days a week.

What services are available to older adults at the local level?

The North Central Texas Area Agency on Aging contracts with locally based organizations to provide the following services:

  • Home-delivered meals: hot or frozen lunches, delivered to the home, Monday through Friday
  • Congregate meals: hot lunches, served in group settings
  • Transportation: curb to curb service within the county, by reservation

For more information about meal or transportation services, contact the agency that serves your county. 

The North Central Texas Area Agency on Aging contracts with The Senior Source to provide money management services to Collin, Denton, and Rockwall county residents age 60 and over. Services are provided by trained, supervised, and insured volunteers, who serve as bill payers. For clients who need greater assistance, the Senior Source is able to serve as representative payee. For more information about the Money Management Program, contact Suzanne Cobb at (214) 823-5700.

The North Central Texas Area Agency on Aging is a proud sponsor of A Matter of Balance. This eight-week class series helps participants reduce their risk of falling. To find out more about the program, contact Laura Wolfe at 972-978-1371 or visit www.seniorsstandingtall.com. Classes are not available in all parts of the service area.

How do I make a referral?

The North Central Texas Area Agency on Aging has an open referral system and accepts referrals from older adults, caregivers, friends, and advocates. You can make a referral by calling 1-800-272-3921 ext. 7194, or by completing the referral forms below and returning them via email, fax (817-695-9274), or mail (NCTAAA, P.O. Box 5888, Arlington, TX 76005-5888).

What services are available to nursing home residents?

  • Home By Choice - a program funded by the Texas Department of Aging and Disability Services to help nursing home residents of all ages who are Medicaid eligible return to the community. It draws on the resources of the North Central Texas Area Agency on Aging, Dallas Area Agency on Aging, Tarrant Area Agency on Aging, Texoma Area Agency on Aging, and REACH Centers on Independent living. For more information about Home By Choice, or to make a referral, call 1-800-272-3921, ext. 7396.
  • Community Care Options Counseling - a program funded by the Texas Department on Aging and Disability Services to help nursing home residents who are not funded by Medicaid to understand their options for community care. To speak with an options counselor, call 1-888-730-2372.

Who is eligible for services?

Services are available to persons age 60 and over who live in Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Parker, Palo Pinto, Rockwall, Somervell and Wise counties. The Agency does not discriminate on the basis of race, color, national origin, or religion. However, it does give priority to older persons who have low incomes, are frail, live in rural areas, and/or have disabilities.

How much do services cost?

The North Central Texas Area Agency on Aging does not charge for its services, but encourages voluntary contributions of any amount. All contributions are used to expand services.

How can I get more information about Agency services?

For more information about services funded through the North Central Texas Area Agency on Aging, call 1-800-272-3921, or view the following publications:

How do I find out ways to pay for nursing home care?

Paying for care in a nursing home is expensive. What can you do if you don't have enough money to pay for nursing home care? The publication below lists some government and private programs that can help pay, for those who qualify.

Is there a resource that tells me about public and private resources and shows me their Internet sites?

Yes, our agency has prepared a resource guide that contains information about local, state and federal programs and services. Copies are available by mail upon request.

How do I reach an area agency on aging if I don't live in the counties listed above?

To reach an area agency on aging in the State of Texas, call 1-800-252-9240. To reach an area agency on aging in any state, call 1-800-677-1116.

What is the Texas Silver-Haired Legislature (TSHL)?

TSHL Information

Contact Information
Doni Green, Chief Aging Program Officer
Phone: 1-800-272-3921 | Fax: 817-695-9274
Email

 
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