2020 Transit Survey

The region's public transportation providers have partnered with the North Central Texas Council of Governments to survey bus and rail riders in 2020.

Through two types of transit travel surveys, Dallas Area Rapid Transit, Denton County Transportation Authority, Trinity Metro and Trinity Railway Express seek to determine how riders are using the expanding transit system and what changes could be made in the future to better accommodate the needs of the rapidly growing region. 
 
Two women reviewing a survey in a suburban area.The first type of survey will be a stop-to-stop survey and will help planners understand passengers’ trip patterns on each bus route and rail line. On bus trips being surveyed, passengers will be simply provided a card when they board and asked to return it when they get off the bus. On rail trips being surveyed, passengers will be asked upon boarding at what station they will be getting off the train.

The second type of survey will be a questionnaire.  Randomly selected passengers will be asked a set of questions about their current transit trip and their socioeconomic characteristics.  In most cases, this will occur through an interview by the surveyors.  In other cases, the passenger will be asked to fill out a paper questionnaire.  Both survey formats will contain the same questions.

The answers to these questions will provide information about how transit services are used and where the demand is throughout the transit system.  The survey information will also allow planners to better serve the passengers’ needs. Users of the region's public transportation system were last surveyed in the 2014 Travel SurveyDallas-Fort Worth is the fourth-largest metropolitan area in the nation with a current population of approximately 7.5 million. As the region continues to attract new residents, transit will play a significant role in ensuring the transportation system remains reliable.

The survey will focus on DART and TRE from February through May, and DCTA and Trinity Metro from  September through November. For more information, email transitsurvey@nctcog.org.

North Texas Transit Partners:
  

 

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