Emergency Call-Taking

Description

Provides interface to the emergency call-taking systems such as the Emergency Telecommunications System (e.g., 911) that correlate call information with emergencies reported by transit agencies, commercial vehicle operators, or other public safety agencies. Allows the operator to verify the incident and forward the information to the responding agencies.

Included In

Dallas County Department of Emergency Management
Tarrant County Department of Emergency Management
Texas Highway Patrol Dispatch Center

Functional Requirements

ID Requirement
1 The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
2 The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
3 The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
4 The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
5 The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
6 The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
7 The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
8 The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
9 The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
10 The center shall update the incident information log once the emergency system operator has verified the incident.
11 The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.