Facility-Based Advocacy
The Long-Term Care Ombudsman Program helps residents of nursing and assisted living facilities get quality care. Staff and volunteer ombudsmen provide information to residents and families about their rights. They also investigate and resolve complaints made by or on behalf of facility residents.
Staff Ombudsmen
Regional Staff Ombudsman
Amanda Bonn
Advocates for residents of Ellis, Kaufman, and Navarro County nursing and assisted living facilities
(817) 704-5649
Regional Staff Ombudsman
Mindy Brannon
Advocates for residents of Erath, Palo Pinto and Parker County nursing and assisted living facilities
(817) 695-9198
Regional Staff Ombudsman
Amy Soto
Advocates for residents of Collin and Denton County nursing and assisted living facilities
(817) 704-5692
Managing Local Ombudsman/Program Manager
Tina Rider
Advocates for residents of Denton, Hood, Johnson, Palo Pinto, Parker, Somervell and Wise County nursing and assisted living facilities
(817) 695-9196
Ombudsman Program Assistant
Lisa Walker
Nursing home and assisted living facility issues
(817) 695-9172
The NCTAAA is always in need of caring volunteers to visit nursing and assisted living facilities. For more information about becoming a volunteer ombudsman, contact Lisa Walker at lwalker@nctcog.org.