Emergency Dispatch


Dispatch emergency vehicles to incidents, tracking their location and status. Pertinent incident information is gathered and relayed to the responding units.

Included In

Dallas County Department of Emergency Management
Tarrant County Department of Emergency Management
Texas Highway Patrol Dispatch Center
DART Emergency Management Center

Functional Requirements

ID Requirement
1 The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
2 The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
3 The center shall relay location and incident details to the responding vehicles.
4 The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
5 The center shall store and maintain the emergency service responses in an action log.
6 The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
7 The center shall receive traffic images to support dispatch of emergency vehicles.
8 The center shall provide the capability to request remote control of traffic surveillance devices
9 The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.