Direct Services

Area Agency on Aging Direct Services

The North Central Texas Area Agency on Aging offers the following direct services: benefits counseling, care coordination, long-term care ombudsman, and nursing home relocation.

Benefits Counseling

Understanding your options for public and private benefits can be a tricky matter. Health plans and benefits use unfamiliar terms, big words, and complex language – reading and understanding the material can be a headache! But it’s important to be aware of your options and what you’re eligible for.

If you have questions, need more information, or just want to know your options, call a Benefits Counselor.


Do you have the health coverage that’s best for you? Do you know about extra help with prescription costs? Or help paying Medicare costs?



The Agency has certified staff and volunteers available to assist you.

Benefits counseling can

  • Answer your questions about public and private benefits and services
  • Review your coverage choices annually
  • Help you get benefits you are entitled to
  • Help you fill out application forms for public benefits
  • Refer you to other agencies that can assist you
  • Provide information about programs that may meet your future needs
  • Help in resolving issues related to benefits
 

Onsite Benefits Counseling is offered at locations throughout the service area. Click below to see the locations and dates.


Jan Henning
817-695-9197
jhenning@nctcog.org
Traci Delaney
817-704-5687 
tdelaney@nctcog.org
Melinda Gardner 
817-695-9122 
mgardner@nctcog.org
Mary Jane Douglas 
817-695-9166
mdouglas@nctcog.org

Additional information can be found in the following brochures.

 


 

clasped handsCare Coordination

Are you finding it difficult to live independently?  Are you seeking access to health and social services? If you are in a situation that places you at risk for nursing home care, our care coordination services may be available to you.

A care coordinator may be able to help you get support services so you can remain in your own home.  
Although the program is open to all older adults in our service area, it places priority on individuals who have experienced a recent health crisis, live in rural areas, have difficulty caring for themselves, or have limited caregiver support.

We can connect you with the following services.

  • Light housekeeping
  • Meal preparation
  • Emergency response systems
  • Medication assistance
  • Medical equipment not covered by insurance
  • Residential repair (minor home modification)
  • Home-delivered meals
  • Access to transportation
 

Need more information?  Download our Care Coordination brochure or contact Christine Tran at 817-695-9194 or ctran@nctcog.org.

 


 

Long-Term Care Ombudsman
Long-Term Care Ombudsman

Are you concerned for a loved one who is currently in a nursing home? Do you worry your loved one isn’t being treated fairly or receiving quality care? If you have doubts, questions or concerns about the way a resident of a nursing or assisted living facility is being treated, we have qualified ombudsmen who can assist you.

Our ombudsmen are certified staff and volunteers who help residents of North Central Texas nursing and assisted living facilities get quality care.

An ombudsman can

  • Provide information to residents and family about rights and procedures and help identify additional resources in or out of the facility;
  • Identify, investigate and resolve complaints by or on behalf of nursing or assisted living facility residents;
  • Work with the residents, families, friends and facility staff to resolve complaints and difficulties.

 
Tina Rider
Serves nursing facilities in Denton, Erath, Hood, Johnson, Palo Pinto, Parker, Somervell and Wise counties
817-695-9196
trider@nctcog.org
Stephanie Willms
Serves nursing facilities in Ellis, Hunt, Kaufman, Navarro, and Rockwall counties
817-695-9198 
swillms@nctcog.org
Karlotta Hannibal
Serves assisted living facilities in Collin, Ellis, Erath, Hood, Johnson, Kaufman, Navarro, Palo Pinto and Parker counties
817-608-2303
khannibal@nctcog.org
Amy Soto
Serves nursing and assisted living facilities in Collin and Rockwall counties
817-704-5692
asoto@nctcog.org
Rebekah Carr
Serves assisted living facilities in Collin, Denton and Wise counties
817-695-9151
rcarr@nctcog.org
Laura Wolfe
Serves assisted living facilities in Collin County
972-978-1371
lwolfe@nctcog.org

Need more information?  Download the Texas Ombudsman Program brochure.

 


 

Nursing Home Relocation

Nursing Home Relocation

What services are available to nursing home residents?

Home By Choice - a program funded by managed care organizations to help nursing home residents of all ages who are Medicaid eligible return to the community. It draws on the resources of the North Central Texas Area Agency on Aging and REACH Centers on Independent living.

For more information about Home By Choice, or to make a referral, call 1-800-272-3921, ext. 7396.

Community Care Options Counseling - a program funded by the Texas Health and Human Services to help nursing home residents who are not funded by Medicaid to understand their options for community care. To speak with an options counselor, call 1-855-937-2372.

 

Paying for Nursing Home Care

Paying for care in a nursing home is expensive. What can you do if you don't have enough money to pay for nursing home care? The following publication lists some government and private programs that can help pay, for those who qualify.

Understanding Your Options for Care in a Nursing Home or Assisted Living Facility 

Contact Information 
Doni Green, Director of Aging
Phone: 1-800-272-3921 | Fax: 817-695-9274
Email