Benefits Counseling Volunteers
The North Central Texas Area Agency on Aging is always in need of caring volunteers to serve with its Benefits Counseling program. No prior experience is required.
Volunteer Benefits Counselors are responsible for providing information, counseling and assistance to older persons on topics such as public and private health benefits, individual rights, legal issues, and consumer fraud. Volunteers work in conjunction with the staff Benefits Counselor at the North Central Texas Area Agency on Aging. All residents age 60 and older, as well as those on Medicare regardless of age, in the 14 counties served by the Agency are eligible to receive benefits counseling services.
What are Volunteer Benefits Counselors expected to do?
- Attend initial and ongoing training sessions to become knowledgeable about Medicare, Medicaid, supplemental insurance, long-term care insurance, HMOs, Social Security, and local resources and services. Initial training is sponsored by the Health Information Counseling and Advocacy Program (HICAP).
- Counsel seniors a minimum of once a month over the telephone or at a specified benefits counseling site.
- Assist older persons in filling out applications for public or private benefits.
- Refer older individuals to other community services when appropriate.
Where are Volunteer Benefits Counselors needed?
The North Central Texas Area Agency on Aging has volunteers in Collin, Denton, Erath, Hood, Hunt, Johnson, Parker, and Rockwall counties, and welcomes additional volunteers to serve in these areas. It is in greatest need of volunteers to serve in Ellis, Kaufman, Navarro, Palo Pinto, Somervell and Wise counties.
Is benefits counseling available in each county?
Benefits counseling is available by telephone (1-800-272-3921) in our 14-county service area. On-site benefits counseling is currently available in Collin, Denton, Ellis, Erath, Hood, Parker, and Somervell counties. Additional locations may be added during Annual Enrollment, October 15 through December 7.
Benefits Counseling Sites [PDF]
What are the ways a Volunteer Benefits Counselor can help?
Volunteer Benefits Counselors assist clients in a number of ways. They may do the following:
- Answer questions about Medicare benefits (such as the discount drug card) and enrollment
- Provide information about supplement policies and their benefits
- Discuss the options of long-term care insurance policies
- Assist individuals in resolving unpaid health claims
- Refer individuals to community-based social service agencies
- Assist low-income persons in obtaining legal services
- Serve as advocates for those who are entitled to benefits they have not received
- Provide updated information on changes in benefits
- Fill out application forms for those who request assistance
Are bilingual volunteers needed?
The North Central Texas Area Agency on Aging serves a population that is growing in diversity. It seeks volunteers who speak both English and Spanish.
How do I become a Volunteer Benefits Counselor?
Complete the application and mail or fax to the Area Agency on Aging.
To volunteer, call 1-800-272-3921 or 817-704-2541 and ask for a volunteer coordinator, or email firstname.lastname@example.org.